At Assured Healthcare and Wellness, we appreciate that beginning the process of receiving mental health or addiction support can be daunting. That’s why we’ve refined our admissions process to ensure it is as stress-free, efficient, and empathetic as possible. We recognise the urgency often associated with mental health crises and prioritise a rapid response that respects both the emotional and practical needs of our clients.
All enquiries are managed with the utmost sensitivity, ensuring that individuals feel supported and valued from first contact. We aim to reduce stress for our clients and their families by providing clear, swift communications and a straightforward pathway to receiving the care they need.
How We Can Help
Our process starts with a detailed triage by our senior management to assess each case’s urgency and specific requirements.
Within 48 hours of initial contact, we conduct a thorough assessment either remotely or in person, depending on the client’s immediate needs, preferences, and location.
Our expert team of experienced mental health nurses then develops a personalised care plan outlining the treatment and support structure. This plan is tailored to integrate seamlessly into the client’s daily life, ensuring minimal disruption while maximising the effectiveness of the intervention. By focusing on bespoke care solutions, we help clients progress through their recovery journey with confidence and dignity, backed by the constant support of our compassionate team.
All client information is stored securely and will only be disclosed with explicit permission.
How It Works
After our initial consultation, our senior management reviews each case to determine its urgency and specific mental health or addiction challenges and schedules an assessment within 48 hours.
During the assessment, we gather detailed information about the client’s medical history, current health status, and personal circumstances. This information forms the basis of the personalised care plan, which includes detailed treatment steps, support hours, and any necessary interventions tailored to the client’s unique needs. The plan also outlines the roles of various team members involved in the client’s care, including mental health professionals, medical specialists, and support staff.
This prompt and structured holistic approach helps alleviate the immediate stress associated with mental health crises and lays a solid foundation for sustained recovery and well-being.
Who Is Our Assessment Process For?
The admissions process is designed for people facing mental health challenges or dealing with addiction who require immediate and comprehensive support. It is particularly suited for those who might be in acute distress and in need of urgent care management that extends beyond conventional outpatient treatment settings. This includes people who may be experiencing significant disruptions to their daily life due to their mental health condition, those who have not found adequate support from previous treatments, or individuals at risk of harm without rapid intervention.
Our services are also tailored for families seeking immediate and effective solutions for their loved ones, providing peace of mind that comprehensive, professional help is readily available. By offering a rapid assessment and personalised care planning, we cater to a wide range of needs, from addiction, severe depression, and anxiety disorders to complex cases involving dual diagnoses and multiple co-existing conditions. Our approach ensures that each person receives the specific type and level of care required to start their recovery and empowers them to keep it going.
